What happens if dhl cannot deliver

If the delivery status of your package remains unclear, be sure to contact us straight away. When contacting customer service, you will be asked to provide the consignment number and, if possible, an accurate and detailed description of the goods and packaging.

We will then check with our distribution centres to find out if your shipment was perhaps addressed incorrectly or if its packaging got damaged or lost. If your package was not retained in one of our distribution centres, we will continue our search to find out where things went wrong. Please note that damaged goods are usually the result of inadequate packaging. A sturdy box with suitable dimensions is the prerequisite to getting your parcel delivered on time and in good condition.

Be sure to always use quality cardboard boxes and avoid reusing old boxes, as old cardboard has lost some of its firmness. By the way, did you know that when you ship a parcel through one of our Service Points, you get a sturdy DHL box for free? Discover more packaging tips for parcels! If you missed a delivery, you will find a card in your mailbox from DHL or bpost, our partner that delivers parcels for us to customers in Belgium. DHL will automatically return the next working day.

If you missed a delivery, you'll find a bpost missed-delivery card in your mailbox. The card will inform you where you can collect your parcel. You have fourteen days to collect it. If you'd rather have your parcel delivered to you a second time, that's no problem. Select your new delivery time here. If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday.

If you also missed our second delivery attempt, you can collect your parcel at a DHL location. If you have a question, we are happy to help and we like to do so at lightning speed. That's why we've put together a list of FAQs that may just provide an answer to your question. Fourteen days at most. As soon as your parcel has been delivered to a collection point, you'll receive a notification and we'll send you a first reminder after two days.

You'll then have two weeks to collect it before it's sent back to the sender. Yes, they can.