Best Overall: Zappos. Buy on Zappos. Buy on Dsw. Best for Designer: Nordstrom. Buy on Nordstrom. Best for Vintage: The RealReal. Buy on Therealreal. Best Variety: Amazon. Buy on Amazon. Best Bargains: Shoes. Buy on Shoes. Best Trendy: Asos. Buy on Asos. Best Sporty: Foot Locker. Buy on Footlocker. Best for Running: Road Runner Sports.
Buy on Roadrunnersports. Best Curated: The Yes. Buy on Theyes. Can you return shoes you have worn? How do you measure shoe size?
Related Stories. The area in front of the Ba Chuong Cathedral has the best shops in my opinion. Another street that is worth a visit is Ly Chinh Thang street in District 3. There are not as many shops as on other 4 streets but the stores here are very popular. Here are the most sought-after shoe boutiques that are always on the top of the list of Saigonese girls and guys! When you are interested in a brand or a store listed below, make sure you give them a call to double check whether they offer the right sizes you need or not.
Otherwise you may leave the stores with disappointment. Your hotel concierge can really be helpful with small requests like this.
Most of the loyal customers at Naga are millennials who are university students or office staff. Naga offers a wide range of models which are made of polyurethane. These are ideal for a night out with your girls or for long days working in the office. Another reason why Naga popular amongst the young locals in Saigon is that they offer online shopping. We can easily scan through their available items on Facebook or Instagram, which are daily updated, and place an order within just a few minutes.
The shop itself is spacious, bright and all items are arranged neatly on each shelf. Juno is a famous domestic brand widely praised by its customers. As of now, there are 81 branches open across Vietnam. If you work in the office daily, then Juno is definitely a good brand to keep in mind.
A majority of Juno collections are designed and dedicated to the modern female who require convenience, comfort and also an eye-pleasing design. You can find a broad range of stylish footwear here at Juno, most of which are heels and stilettos. Flip flops and sandals are also available, yet they come in limited models and colors. In terms of the price range, Juno is well-known for its affordable prices.
Other than footwear, the bags are the second most popular item here which falls in the same price range. I believe the price range is reasonable for as reputable of a brand as Juno. The brand also offers a lot of promotions and deals all year round. Regarding the quality, Juno never disappoints me. This Brazil-based brand can be seen as a big competitor with Juno. Both Vascara and Juno target the same market — office ladies.
Their new collections include Vascara Bridal — feminine designs for the bride-to-be; Vascara Junior — modern and stylish models for the Millennials, Vascara Wide Fit — large-sized shoes and Vascara Leather — premium real leather.
All Vascara items come in a huge diversity in terms of colors, forms, and designs. Nysmile has a big community of fans in Saigon since their products meet are diverse. Meeting the needs of ladies from office staff, feminine women, or young dynamic girls. NYsmile footwear is high-quality, eye-catching, and all of them come with a six-month guarantee. Plus, the staff here are super friendly and helpful. Currently, blue and white sneakers are their best sellers.
This is a great pick for sporty girls to wear to the gym or travel. Men usually find it hard when going out to shop for shoes. CNES has been rocking the bespoke shoemaking industry in Vietnam since and is proudly praised as the grandest shoemaking brand in Vietnam.
For over 20 years of producing shoes, CNES has introduced the technique of making shoes by the Vietnamese to more than 30 different world-class shoe brands worldwide. The price of a bespoke pair at CNES is affordable. Which includes bonus bundled deals like a belt, shoe trees, and more. The items are also available in many sizes and forms. At CNES, they sketch your feet and design the blucher in anyway you like. The procedure of making a bespoke product here takes around 20 to 30 days after you have your feet measured.
International delivery service is available. All you need to do is to pay the total amount of your shoe price beforehand and pay for the shipping fee by COD — Cash On Delivery. At CNES stores, ready-made shoes are available. Returns : Free returns on shoes within 30 days. What makes them unique: Keen Footwear is a family-owned company.
They also carry work boots that are made in the Pacific Northwest. Promising review: " This is my second pair of Blundstones. My first pair I wore every day for three years They're now my work boots and they feel like slippers. My rustic browns are breaking in well and very comfortable. I've since purchased a third pair. Blundstones for Lyfe. Sizing : Women's 5—11, men's 3—14, and kids' 8— Returns : Free returns on unworn shoes within 30 days. What makes them unique: Blundstone's trademark pull tab makes their boots easy to pull on.
They also make heavier-duty gumboots, steel-toe boots, and electrical boots for work use. Promising review: " Been an avid hiker and backpacker for my whole life. I've blown through lots of cheaper lightweight hiking boots. These boots are the real deal.
I took them out of the box after following the fit suggestion software on the Danner website and they fit perfectly. I only wore them once before I took them on their first hike. I hiked the Franconia Ridge loop in the White Mountains 4, foot elevation up and down for nine total miles. I didn't get one blister. Best ever. I've been wearing them for two years now and they only get better.
I hope to have these forever and just resole them. Well worth the investment. Returns : Free returns on any unused shoes. They also have a team dedicated to recrafting your worn boots if necessary. What makes them unique: Danner's shoes are built with waterproof Gore-Tex liners, so you can walk through all kinds of terrain with no problem.
Promising review: " I bought these about a month or two ago, and I have never put anything more comfortable on my feet. The first day I got them I couldn't stop wearing them around the house because they feel so good. My feet get hot easily, but not in these. Somehow they ventilate wonderfully, even though they're waterproof. Amazing traction, incredible support. Like I said, they're the most comfortable shoes you will ever wear. Sizing : Women's 5— They also have a day guarantee where they will "make it right" if the shoes are still not up to standard.
What makes them unique: You can shop according to activity: hiking, trail running, training, and water. Super comfy and great quality! My first white pair is five years old and you'd never know.
Easy to clean and they look brand new! Will buy another pair for sure! Shipping : Free standard shipping on all orders! What makes them unique: Native has several initiatives aimed at reducing its carbon footprint, like shoes made of repurposed algae. You can also recycle any pair of Native shoes by mailing them or dropping them off at a store. Promising review: " I have had these for two years and wear them around home for yard work and hiking.
They are the most comfortable shoes, period, and are holding up well. Almost all my shoes cost more than these in comparison. Sizing : Women's 5—12, men's 7—17, children's 1—13, toddlers' 4—7. What makes them unique: Columbia footwear has multiple patents for shoe technology categorized by cushion, traction, protection, and waterproofing. Promising review: " These boots have come to be good friends of mine, and I don't see any sign of that changing for the foreseeable future.
I bought them over two years ago to get me through the long, wet commute to class, and have worn them just about every day since. We looked at around 45 user reviews of Shoe Carnival, as there were fewer related to the online version of the store than the brick and mortar retailer. What we found were a lot of critical reviews that took issue with the delivery and returns process of the site. Some users had really struggled to return items, and in some cases the issue had been ongoing for several months.
While users had fewer issues with the stores, they also suggested that customer service was average at best. Another more troubling review suggested that they were unable to get a refund for a defective item and, while there are often reasons why stores won't accept refunds on worn shoes, this wasn't an isolated case.
We also noted that several users didn't like the more aggressive sales tone that both the regular stores and the website take with customers, with one noting "Just let the shoes be the shoes"! We couldn't agree more. And with good reason - the site has a large range of shoes, and other clothing, and it's incredibly easy to buy from.
While the selection isn't as wide as the likes of Zappos, you'll find a number of brands here that aren't as common across the rest of the shoe stores we've listed here, so if you're looking for something a little different you'll likely find it here.
It's great to just poke around on the site looking for new shoes and clothes, so we've listed it as our top pick for inspiration. Product pages are laid out a little differently to many other shoe retailers, but you'll recognize all the elements, including a gallery of pictures of the shoe itself, and an option to change the size and style too. There are no user reviews on site, but there are help guides to assist you with finding the right size and fit.
When it comes to delivery and returns, ASOS is very good. While the returns policy is only days for a full refund, you can also get store credit for up to days. You can return items via any USPS office, and you can often use the same packaging your shoes arrived in for the return, which does save you money. There are no paper slips to fill out in ASOS orders, so all the returns process is done online, which is better for the environment. Overall, we like what the company is trying to do here.
We looked at over reviews of ASOS, and found some very inconsistent things. While it has a terrible F rating at the BBB, many consumer review sites - like Trustpilot - have very favorable overall scores for the site.
A rating of 4 stars on Trustpilot, for example, is higher than most other retailers on this list. Positive comments focus on the customer service that people have received, and the speed of resolution that occurred.
The company is quite prompt at responding to complaints on the BBB too, so we don't see why the rating is so low. The most common issues that people face with ASOS are around the time it takes to process some returns, and to refund the customer. While it's fairly standard, we note that the company promises a refund within 14 days, which is unacceptable given how quickly they're able to accept payments.
A few people have bemoaned the lack of a complaints department, and seem to have vented frustrations elsewhere, but overall the customer experience seems very good with ASOS. We have considered all the big names in online shoe and clothing retail to create our guide to the best online shoe stores. We arrived at the final ten options by browsing and using each site in a variety of ways to determine the customer journey and the overall quality of service you will experience.
Because we know this can vary across states and customer orders, we looked at over user reviews to give as accurate an impression as possible of the experience you're likely to get at each online shoe store.
Our Promise to You. An online shoe store lives and dies by the value it offers, and the range of shoes you can get. The magic combination is good quality, cheap shoes, in a large range of popular styles. We often see online shoe sites offering discounts on end-of-line shoes, which is often the best time to buy, but many will have the latest styles in-stock at prices lower than what you find in your local shoe retailer.
Our whole team are experts on website experience and user journeys. Because everything is done online when it comes to buying shoes from web retailers, we look at the whole process - from first arrival on the website, through to receiving and keeping the product you get. We know that the user journey doesn't end when you checkout, or when the package is delivered, and we take that into account with each store we assess. The shipping and returns policy of an online shoe store is vital.
One of the drawbacks of buying shoes online is that you can't try before you buy, so you need to be able to return shoes that don't fit with the absolute minimum of fuss. So, we consider things like: do stores provide packaging for return? Do they allow free returns? Do they allow you to easily return items via couriers or drop-off points? One of the reasons to buy shoes in physical stores is that you get to chat to knowledgable assistants who can advise you on fit, how to protect shoes from damage, and advise you on other shoes they have in stock.
These are things online shoe stores have to replicate virtually, so we consider the methods they use to provide these aspects of the service - from information on how to measure your own feet, through to customer aftercare and similar product recommendations. Finally, we look at the frequency with which retailers offer sales and discounts on their stock. Not only are these excellent opportunities to save money for you, but they're also good for clearing out old stock to make room for new shoes, so a retailer with more sales tends to refresh their range a little more frequently.
While we're sure most of you know how to shop via the best online shoe stores, we have collected some useful advice for the overall process of buying shoes online. Most of this centers on refunds, exchanges, and your rights as a consumer, so it's worth a quick look.
While most of the best online shoe stores offer at least a day refund policy on all items, we find that the terms of these policies vary wildly. You may be wondering what your rights are, as a consumer, and the answer is that it varies per state. This guide from the excellent FindLaw website breaks down your federal and state rights in relation to online shopping, so if you're in any doubt, head over there and look up your particular state.
California, for example, mandates that a full refund must be offered within days but ONLY if the retailer fails to clearly state their refund policy at the point of sale. Most other states do not offer these protections. The basic summary is that, while it's seen as best-practice for retailers to do so, stores are not legally required to accept returns on goods whatsoever.
So, while it's unlikely you'll find any online shoe stores failing to have a refund policy, you are not legally protected if you buy from somewhere that doesn't have a full returns policy.
When it comes to specific online protection, we note that federal law states that the site's refund policy must be clearly displayed on a website in order for online purchases to be valid. So, if this isn't the case, the site has no right to charge you for an item, and therefore you could very reasonably ask for the full amount of money to be returned on the ground that the sale wasn't valid in the first place.
A little confusing, but it does offer protection for you, the customer. Of all the sites we looked at, the terms and conditions for refunds is clearly stated, and we didn't see anywhere that refused refunds on full-priced items although some did state that refunds were unavailable on 'open-box' style products and outlet items. So you just need to make sure you follow the rules on each site for returns, and you shouldn't have any issues that can't be resolved.
While there is often little specific guidance on each shoe store about returning worn shoes, we find the customer reviews section for each site offers more insight on this. Generally speaking, we would advise you to return shoes in the same condition they arrived in, if you expect either a full refund or an exchange for a different style or size.
If the shoe doesn't fit, or you don't like the style when you first get it, there is no real reason why you'd wear it for a couple of weeks before returning it. Shoe stores will often quite reasonably refuse to refund customers if they return shoes that have been worn, damaged, or otherwise altered because this cuts down on people using returns policies like a rental service. You can't buy a pair of shoes for a party, for example, then send them back.
If it's clear that the shoe has a defect and this only becomes apparent after a few weeks of wear, we note that retailers are far more sympathetic to full refunds and exchanges. However, because you're not strictly protected by federal or state law when it comes to refunds, you are relying on the customer service department to give you what you need.
This is why we like sites such as Zappos, who have excellent return policies, and are known for being good with customers.
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